Hospitality Operations Manager
4 weeks ago
Our client is a renowned hospitality establishment in a thriving area, boasting a welcoming atmosphere and strong community ties.
This prominent venue offers a unique blend of gaming facilities, diverse dining options, and excellent service, making it a favorite among locals and visitors alike.
As an integral part of the Frontline Recruitment team, this position presents a fantastic opportunity to contribute to the success of a respected organization.
About The PositionWe are seeking an experienced Duty Manager to oversee daily operations, lead a dynamic team, and deliver exceptional guest experiences.
This role requires strong leadership and gaming expertise, offering a chance to work in a close-knit venue while enjoying a great work-life balance.
Key Responsibilities- Supervise front-of-house operations, ensuring smooth daily functions and guest satisfaction.
- Provide exceptional customer service, addressing guest needs, and resolving issues promptly.
- Assist with staff management, training, and development to maintain a high-performing team.
- Manage stock levels, ordering, and inventory control to optimize efficiency.
- Ensure high standards of health, safety, and gaming compliance, maintaining a secure and enjoyable environment for guests.
- Collaborate with the management team to enhance guest experiences and drive business growth.
Requirements
- Proven experience in a supervisory or management role within the hospitality industry.
- Experience in managing gaming operations and knowledge of compliance regulations.
- Strong leadership, communication, and problem-solving skills to drive results and build a positive team culture.
- Customer service-oriented with a focus on delivering exceptional guest experiences.
- Solid understanding of hospitality operations, including stock management and inventory control.
- Ability to work flexible hours, including weekends and evenings, to meet the needs of the business.
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