Hospitality Operations Manager

4 days ago


Canberra, ACT, Australia Ldk Seniors' Living Full time

Company Overview

LDK Seniors' Living is a leading provider of innovative seniors living villages, delivering exceptional care and services to its residents. Our mission is to create vibrant communities that cater to the diverse needs of our seniors, focusing on quality of life and independence.

About the Role

We are seeking an experienced Hospitality Manager to join our team at Greenway Views Village. This is a unique opportunity to lead and inspire a world-class hospitality team, shaping the food and beverage offerings and fostering a culture of excellence. The ideal candidate will have a proven track record in driving hospitality operations and achieving key performance indicators, with strong leadership skills and a focus on team development and engagement.

Key Responsibilities

  • To oversee all aspects of hospitality operations, including functions and events, resident move-in experiences, and food and beverage offerings.
  • To develop and implement strategies to improve customer satisfaction and loyalty, ensuring a 5-star experience for residents.
  • To manage financial performance, budgets, and resources, ensuring effective cost management and profitability.
  • To lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure excellent service delivery.
  • To collaborate with other departments to ensure seamless service delivery and resident satisfaction.

Requirements

  • Bachelor of Hotel, Resort Management or equivalent qualification.
  • Full working rights in Australia.
  • Previous experience as a Hospitality Manager or similar role in the hospitality industry.
  • Strong leadership skills, with a focus on team development and engagement.
  • Excellent communication and interpersonal skills.
  • Ability to work a roster including shifts, weekends, and public holidays.

What We Offer

  • $120k plus superannuation.
  • The opportunity to lead and inspire a world-class hospitality team.
  • Free staff parking and uniform.
  • Employer-paid parental leave program.
  • Staff benefits program with discounts across retail and entertainment outlets.
  • Career development opportunities through our Academy.

How to Apply

If you are a motivated and experienced Hospitality Manager looking for a new challenge, please click on the apply button to submit your application. We look forward to hearing from you.



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