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Guest Experience Supervisor

2 months ago

Melbourne, Victoria, Australia Marriott International Full time
Job Summary:

We are seeking a highly skilled Guest Experience Supervisor to join our team at the Marriott International. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and driving operational excellence.

Key Responsibilities:
  1. Process night audit and nightly reports to ensure accuracy and efficiency.
  2. Monitor hotel security and take proactive measures to prevent any incidents.
  3. Supervise the front office team, providing guidance and support to ensure seamless operations.
  4. Develop and maintain in-depth knowledge of the hotel and surrounding area to exceed guest expectations.
  5. Assist guests with check-in and departure processes, ensuring a smooth and welcoming experience.
  6. Handle general enquiries and engage with guests to build strong relationships and drive loyalty.
  7. Collaborate with colleagues to identify and implement improvement initiatives, driving innovation and excellence.
  8. Plan and execute team-building activities to foster a positive and inclusive work environment.
  9. Empower and support team members to achieve their full potential and drive business results.
About You:

We are looking for a motivated and experienced professional who is passionate about delivering exceptional guest experiences. If you have a valid driver's license, prior experience in a similar role, and a strong understanding of OPERA property management systems, we encourage you to apply.

Our Benefits:
  1. Enjoy exclusive staff discounts on food and beverage and hotel rooms.
  2. Participate in our Life with the Works program, offering flexible working hours, time off, and paid leave.
  3. Access internationally recognized training programs and career development opportunities.
  4. Benefit from our Employee Assistance Program, prioritizing your physical, emotional, and financial wellbeing.
  5. Receive Employee Referral Incentives and work with your friends.
  6. Join a diverse and inclusive team that values equality and diversity.

Marriott International is an equal opportunity employer, committed to non-discrimination and diversity. We strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.