Service Excellence Manager

2 days ago

Newcastle, New South Wales, Australia beBeeCommunity Full time $98,365 - $137,295
Service Excellence Manager

This role encompasses the management and delivery of community services, with a focus on providing high-quality support to clients.

The ideal candidate will possess strong leadership skills and experience in operational management, planning, and budgeting. They should also have a background in relevant Allied Health fields, such as psychology or social work.

Key responsibilities include:

  • Providing direction and guidance for therapy and behavior support services
  • Ensuring service delivery is client-centered and based on strengths-based practice
  • Developing and implementing strategies to improve service quality and innovation

Required skills and qualifications include:

  • Tertiary qualification in a relevant field
  • Registration with a professional membership body
  • Demonstrated postgraduate experience in a relevant field across multiple services
  • Proven leadership and operational management experience, with skills in planning and budgeting

Benefits of this role include:

  • Professional development opportunities and study days
  • Generous paid leave policies
  • Salary packaging options
  • Access to employee assistance programs

We are committed to creating a safe and inclusive work environment that supports the wellbeing of all employees and clients.

Samaritans promotes the safety, wellbeing, and inclusion of all children and young people.

  • Service Excellence Professional

    3 days ago

    Newcastle, New South Wales, Australia beBeeService Full time $33,000 - $46,640

    Job Title: Service Excellence ProfessionalWe are seeking a skilled Service Excellence Professional to provide exceptional customer service and develop strong relationships with our clients.About the Role:Deliver outstanding customer service and respond promptly to client inquiriesDevelop in-depth knowledge of products, including trends and merchandising...

  • Service Excellence Professional

    3 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $104,500 - $126,375

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional service and support to our customers.The successful candidate will have excellent communication skills, be able to work in a fast-paced environment,...

  • Attendant to Service Excellence

    2 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $32,600 - $45,700

    Job DescriptionWe are seeking a skilled Food and Beverage Attendant to join our team. As a Food and Beverage Attendant, you will be responsible for providing exceptional customer service in various food and beverage settings.Key responsibilities include explaining menus to guests, recommending beverages, addressing special dietary needs, engaging with guests...

  • Operational Excellence Manager

    6 days ago

    Newcastle, New South Wales, Australia beBeeLeadership Full time

    Strategic Leadership and Operational ExcellenceThe role of Demand Management and Logistics - Nurse Manager 4, Targeted, plays a pivotal part in driving patient flow, innovation, and system performance across John Hunter Hospital.About the PositionThis key leadership position leads a dedicated team in delivering initiatives that enhance patient experience and...

  • Service Excellence Director

    3 days ago

    Newcastle, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Customer Service Manager Job DescriptionWe are seeking an experienced Customer Service Manager to lead our customer service team.About the Role:Oversight of day-to-day operations to ensure efficient service delivery and consistent quality.Conducting training sessions for Customer Service Officers (CSOs).Monitoring team performance, leading performance...

  • Customer Service Excellence Specialist

    3 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $80,000 - $120,000

    Customer Service Excellence Specialist">The ideal candidate will be responsible for delivering exceptional customer experiences through prompt service, understanding client needs, and efficiently processing requests. The role aims to drive net profit growth by achieving business targets, meeting Balanced Scorecard standards, and expanding the active customer...

  • Asset Excellence Manager

    2 days ago

    Newcastle, New South Wales, Australia beBeeProjectManagement Full time $120,859 - $133,183

    Job Title: Asset Performance LeadThe Asset Performance Lead will play a pivotal role in overseeing and coordinating complex projects to ensure their successful completion.Main Responsibilities:Manage project development, oversee contractor performance, and ensure the smooth delivery of maintenance and compliance projects.Create comprehensive project plans,...

  • Excellence Quality Manager

    1 day ago

    Newcastle, New South Wales, Australia beBeeQuality Full time $100,000 - $140,000

    Job OverviewThis role plays a critical part in achieving operational excellence, driving continuous improvement, and upholding high standards for quality and compliance.Key ResponsibilitiesMaintain adherence to health, safety, and quality regulations.Develop, implement, and maintain a Quality Management System aligned with ISO 9001:2015 standards and AS/NZS...

  • Operational Excellence Manager

    19 hours ago

    Newcastle, New South Wales, Australia beBeeLeadership Full time $63,000 - $73,000

    Front Office Supervisor OpportunityWe are seeking a highly skilled and experienced Front Office Supervisor to join our team. In this pivotal role, you will be responsible for ensuring a seamless and welcoming guest experience from arrival to departure.Key Responsibilities:Oversee and manage day-to-day front office operationsEnsure seamless check-in and...

  • Safety Excellence Manager

    4 days ago

    Newcastle, New South Wales, Australia beBeeHealthAndSafety Full time $140,000 - $168,000

    Job Title:Safety Excellence ManagerWe are seeking a seasoned professional to drive our safety excellence initiative.This role requires expertise in health and safety, with a strong focus on risk management and compliance.A successful candidate will have extensive experience in conducting investigations and developing strategies to mitigate risks.About the...