Customer Service Excellence Specialist
2 days ago
Customer Service Excellence Specialist
">The ideal candidate will be responsible for delivering exceptional customer experiences through prompt service, understanding client needs, and efficiently processing requests. The role aims to drive net profit growth by achieving business targets, meeting Balanced Scorecard standards, and expanding the active customer base.
Key Responsibilities:
- Provide top-notch customer service by serving clients promptly and addressing their needs effectively.
- Drive sales growth by identifying cross-selling opportunities and strengthening client relationships.
- Manage account migration from transactional to self-service platforms.
- Track, control, and influence sales activities to achieve predetermined targets.
- Ensure accurate and reliable sales and service statistics are maintained.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office applications.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
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