Service Excellence Professional

1 week ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $104,500 - $126,375
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional service and support to our customers.

The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering outstanding customer experiences.

About the Role

This is an exciting opportunity to work in a dynamic environment where no two days are the same. You will be responsible for:

  • Providing top-notch customer service via multiple channels, including phone, email, and face-to-face interactions
  • Helping customers with their banking needs and enquiries
  • Identifying opportunities to upsell and cross-sell products and services
  • Working collaboratively with colleagues to achieve business goals and objectives
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Proven experience in sales and customer service, preferably in retail or financial services
  • A learning mindset and ability to adapt to new technologies and processes
  • Cash handling experience and attention to detail
Benefits

In addition to a competitive salary and benefits package, you will also enjoy:

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A chance to work with a leading organization in the industry
What We Offer

We offer a range of benefits to support your physical and mental wellbeing, including:

  • Paid parental leave
  • Study assistance
  • Purchased leave options
  • Wellbeing days

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