Operational Excellence Manager

17 hours ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $63,000 - $73,000
Front Office Supervisor Opportunity

We are seeking a highly skilled and experienced Front Office Supervisor to join our team. In this pivotal role, you will be responsible for ensuring a seamless and welcoming guest experience from arrival to departure.

Key Responsibilities:

  • Oversee and manage day-to-day front office operations
  • Ensure seamless check-in and check-out processes for guests
  • Handle guest inquiries, requests, and concerns promptly and professionally
  • Supervise front office staff to ensure efficient and effective performance
  • Collaborate with other departments to maintain operational standards
  • Maintain accurate trust accounting processes in line with legislative requirements
  • Build and maintain strong relationships with property owners
  • Monitor and maintain the hotel's appearance and cleanliness in public areas

About You:

  • Proven experience as a Guest Service Agent or in a supervisory capacity
  • Familiarity with RMS (Property Management System) is preferred
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Ability to handle stressful situations with professionalism

What We Offer:

  • Internal and external training and development opportunities
  • Career development opportunities within our group across multiple venues
  • Employee Assistance Program
  • Mentoring from a strong team of hospitality professionals

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