Desktop Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $54,000 - $74,000
Help Desk Technician Job Description

About Us:

We are a leading IT services business, offering a wide range of services to diverse customers worldwide.

Job Responsibilities:

  • Provide exceptional customer service through all communications with end users
  • Identify and record incidents/service requests using established procedures
  • Offer first- and second-level support for incident investigation and resolution
  • Elevate reported incidents/service requests to second-level resolver groups when necessary
  • Manage incidents referred to third-party service providers
  • Ensure achievement of customer contractual service level targets for all incidents/service requests

Requirements:

  • Bachelor's degree in computer science or a related field
  • At least two years' experience in an IT performance analysis and end-user support role
  • Comprehensive knowledge of computer systems and hardware
  • Experience with troubleshooting Windows 10 installations on desktop and laptop devices
  • Proficiency in customer relationship management (CRM) and task management software

Key Skills:

Technical Knowledge: Extensive understanding of computer programs and hardware

Communication: Excellent written and verbal communication skills

Problem-Solving: Ability to analyze and resolve complex technical issues

Collaboration: Effective collaboration with internal teams and external stakeholders

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