IT Desktop Support

Join to apply for the IT Desktop Support role at Maurice Blackburn Lawyers

Join to apply for the IT Desktop Support role at Maurice Blackburn Lawyers

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms. Maurice Blackburn, experience you can count on.

We welcome fearless thinkers.

For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.

We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms. Maurice Blackburn, experience you can count on.

Job Description

Exciting opportunity to join our IT Desktop Support team in Melbourne in a full-time, permanent role.

• Create, review and maintain knowledge articles within the ITSM tool
• Escalate system and software issues appropriately and in a timely manner
• Act as a technical escalation point for your team
• Review work practices to identify process improvements
• Share your knowledge by providing technical knowledge/briefing and training to junior team members.
• Actively participate as a value-added and collaborative partner with other teams and end user by understanding how your own role relates to other roles
• Participate in the after hours, on-call service on a rotational basis
• Assist with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
  
  

Qualifications

You will have experience managing incident, requests and problems in accordance with defined processes and to the agreed standards set out in the Service Level Agreements. In addition, you will have:

• Ability to resolve incidents and problems through analysis and diagnosis, minimise negative impacts and restoring service
• A high touch communication approach, keeping everyone well informed
• The know-how as to when to escalate incidents and problems
• Experience to successfully install, test, upgrade, decommission, support and troubleshoot hardware, system and any other authorised peripheral equipment
  
  

Additional Information

Here are our exceptional Team MB Benefits:

• Ongoing coaching and career development opportunities
• End of Year leave, 1 day first year, 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year)and $299 reimbursement
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• Rewards and recognition platform with fitness, retail, and entertainment discounts
• A hybrid flex working model
• Salary Continuance & Life Insurance
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply

Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.

We love that you have a life outside of work and we're happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.

Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.

Our Circle Back Initiative partnership means we're committed to responding to every applicant.

Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesLegal Services

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