Service Excellence Specialist

3 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

Job Title: Customer Service Officer

About the Role:

As a key member of our team, you will be the first point of contact for customers dropping off or picking up their vehicles for repair. Your role is essential in creating a seamless experience.

Your responsibilities will include:

  • Greeting customers at reception
  • Managing phone and email enquiries
  • Providing professional updates and follow-ups
  • Supporting the site manager with day-to-day operations
Requirements:

We are looking for an individual with previous experience in customer service and reception, strong administrative and accounts background, and excellent communication and interpersonal skills. Experience in the automotive industry is highly valued.

High attention to detail and process-oriented individuals who are reliable, consistent, and professional in their work ethic are encouraged to apply. A friendly, team-focused attitude and positive energy are also essential.

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