Service Excellence Specialist

7 days ago

Geelong, Victoria, Australia beBeeCustomerService Full time $80,200 - $90,010

Job Title: Service Excellence Specialist

We are seeking a highly skilled and customer-focused individual to join our team. This is an exciting opportunity to provide outstanding levels of service to patients and consumers while contributing to the delivery of high-quality patient-centred care.

About the Role:

  • Provide exceptional customer service through multiple channels, including phone, email and in-person interactions.
  • Respond to and resolve customer inquiries and complaints in a timely and professional manner.
  • Provide administrative support to ensure seamless communication with patients and internal teams.

Key Responsibilities:

  • Deliver top-notch customer service experience across all touchpoints.
  • Manage and resolve customer complaints in a fair and efficient manner.
  • Collaborate with cross-functional teams to achieve business objectives.

Why This Role Matters:

This role plays a critical part in enhancing our reputation for excellent customer service and ensuring we deliver on our promise to provide world-class care.

What You'll Need:

To be successful in this role, you will require:

  • Exceptional interpersonal and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.

What We Offer:

As a valued member of our team, you will enjoy:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real difference in the lives of our patients and consumers.

About Our Organisation:

We are a leading healthcare provider dedicated to delivering high-quality patient-centred care. Our organisation is committed to excellence and innovation in all aspects of our work.

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