Service Excellence Specialist
1 week ago
The EL1 Service Improvement role is accountable for delivering quality outcomes across various functions.
Key Responsibilities- Optimise processes to ensure efficient implementation and continuous improvement.
- Collaborate with stakeholders to validate activities and implement recommendations.
- Develop and deliver strategic initiatives to support service enhancement and performance.
- Maintain technologies and develop new standard operating procedures (SOPs).
- Report on project outputs and oversee regular project reporting.
- Demonstrated analytical and problem-solving abilities.
- Ability to build positive relationships with team members and stakeholders.
- Excellent written and verbal communication skills.
- Experience with project management frameworks and continuous improvement processes.
This role offers opportunities for growth, learning and collaboration. Successful candidates will have a strong focus on delivery and be able to work in a dynamic environment.
Job SpecificationsPlease find below the key specifications for this role:
Skills and Qualifications- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proven experience in project management and continuous improvement.
- Dynamic and fast-paced work environment.
- Opportunities for growth and development.
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