Professional Case Manager

3 days ago

Brisbane, Queensland, Australia beBeeCaseManagement Full time $60,000 - $80,000
Key Responsibilities

We are seeking a highly skilled professional to join our team as a Case Management Services Coordinator. The ideal candidate will possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

The successful applicant will be responsible for overseeing and maintaining databases relevant to new receptions, ensuring timely allocation to a case management officer. They will also conduct comprehensive file reviews, identifying risk indicators and triaging eligibility of new receptions for case management services.

In addition, they will provide individual and work unit coordination, supporting the performance of the sentence and case management team by supporting workload allocations, maintaining records utilising electronic and physical file recording in accordance with departmental procedure and privacy requirements.

The coordinator will prepare professional and detailed assessments and reports for both internal and external audiences, collate statistical data, manage databases and spreadsheets and analyse and interpret statistical data relating to sentence and case management performance and governance.

They will also brief senior sentence and case management staff regarding sentence and case management performance and governance through both written and verbal reports, monitor and action diaries, calendars and workflow management systems relevant to offender assessment, case management, court attendance and parole eligibility including pre-sentence, pre-release and accommodation risk assessment.

The role involves ensuring all sentencing, sentence and case management correspondence is actioned within timeframes, including being delivered and clearly explained to prisoners. The coordinator will also contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements particularly relating to the development of technological reporting solutions.

Maintaining facilities and equipment, including performing stock takes, asset registers and ordering supplies and services, is also an essential aspect of the job. Additionally, the coordinator will undertake procurement and financial processing duties including reconciliation where required, maintain staff movements and payroll oversight functions including checking time sheets, submitting leave forms, assisting with commencement paperwork and local induction activities for new employees.

Administrative support for the team, such as data entry, scanning, photocopying and filing, will also be provided by the successful applicant.

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