Case Management Professional

3 days ago

Brisbane, Queensland, Australia beBeeDispute Full time $125,000 - $145,000

Dispute Resolution Specialist Job Opportunity

About the Role

We are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team. As a key member of the team, you will be responsible for handling dispute cases primarily raised to the Australian Financial Complaints Authority (AFCA) across a wide range of banking products.

The successful candidate will have prior experience managing disputes, particularly within financial services, and will possess an inquisitive mindset, allowing them to thoroughly investigate cases and make well-informed recommendations.

Key Responsibilities
  • Lead and execute the investigation and analysis of disputes in line with regulatory requirements and timeframes directed by dispute resolution bodies.
  • Create well-informed written dispute submissions and document production at each stage of AFCA's process.
  • Collaborate with various teams across the business to ensure accurate and timely information is shared.
Requirements
  • Prior experience managing disputes, particularly within financial services.
  • An inquisitive mind set, allowing you to thoroughly investigate cases and make well-informed recommendations.
  • Exceptional communication skills that enable you to draft precise documentation and clearly convey case information to clients, internal, and external stakeholders.
Benefits
  • A friendly and supportive team where everyone contributes ideas and drives outcomes.
  • A global financial services group operating in 31 markets with 56 years of unbroken profitability.
  • A wide range of benefits including wellbeing leave, paid parental leave, and salary packaging options.

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