Senior Case Management Professional
1 day ago
We are seeking an experienced Lead Case Manager to join our team. The successful candidate will be responsible for leading a team of case managers in all aspects of day-to-day operations, providing support and line supervision to team members.
The ideal candidate will have a tertiary qualification in Human Services and/or other relevant field, with demonstrated case management knowledge and experience within the community services sector. They will also possess strong communication, interpersonal, and organisational skills, with a collaborative approach to management.
About the Role:- Led a team of case managers in all aspects of day-to-day operations, providing support and line supervision to team members.
- Provided casework support to individuals, families, and carers, using a strengths-based approach to support their aspirations, growth, and change.
- Worked alongside community members experiencing complex issues to provide support and advocacy through various systems, including child protection, housing, income support, mental health, and healthcare.
- Collaborated with other specialty roles within the organisation on areas such as professional supervision and training, data collection and reporting, research, evaluation, quality assurance, continuous improvement, and succession planning.
We are a community-based organisation committed to strengthening individual, family, and community life.
We have been serving the south side of Brisbane and the Sunshine Coast since 1976, providing support and training to thousands of individuals, families, and community groups.
Key Selection Criteria:- Tertiary qualification (bachelor's degree or higher) in Human Services and/or other relevant field.
- Demonstrated case management knowledge and experience within the community services sector, including areas such as foster and kinship care, housing and homelessness, disability support, mental health, domestic and family violence, parenting and early years development, and community development.
- Knowledge of relevant legislation within human services, including The Residential Tenancies Act, Child Protection Act, Disability Services Act, and Community Housing Standards.
- A demonstrated commitment to, and experience in, providing a client-centred and solution-focused case management approach to service delivery and development.
- A demonstrated ability to lead, manage, and develop a team and human service program, including staff management, administration, and financial management.
- Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people's strengths.
- Cultural competency, including a demonstrated understanding of, and experience with, working in ways that are inclusive of people from First Nations, CALD, or otherwise diverse backgrounds.
- Strong communication, interpersonal, and organisational skills, with a collaborative approach to management.
A rewarding role that makes a real difference in the lives of individuals, families, and communities.
The opportunity to work in a dynamic and supportive team environment.
Ongoing professional development and training opportunities.
An inclusive and respectful workplace culture.
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