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Technical Support Specialist for Government Agency

1 month ago


Sydney, New South Wales, Australia ignite Full time
About the Role

Ignite is seeking a skilled Technical Support Specialist to join their team in providing expert-level technical support and guidance to level 1 support and end-users.

Key Responsibilities:
  • Provide technical expertise to resolve complex issues, collaborating with higher-level support teams as needed.
  • Identify inefficiencies in service desk processes and suggest improvements to enhance customer satisfaction and reduce incident resolution times.
  • Assist in managing changes to systems, applications, and processes, ensuring smooth transitions and minimal disruptions for end-users.
  • Help establish and track key performance indicators (KPIs) and metrics for the service desk team, maintaining high levels of service quality.
Requirements:
  • A deep understanding of IT systems, software applications, and networking concepts is crucial for addressing complex technical issues.
  • Excellent written and verbal communication skills are essential for conveying complex technical information to both technical and non-technical audiences.
  • Strong analytical skills are required to identify process inefficiencies and develop effective strategies for enhancement.
What We Offer

A competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits and opportunities for career growth.