Complaints and Dispute Resolution Professional

3 days ago

Sydney, New South Wales, Australia beBeeDispute Full time $120,000 - $150,000

Insurance Complaints Specialist

This is a stimulating opportunity for an insurance professional to take on a diverse range of duties, overseeing the end-to-end management of complaints and dispute resolution across General Insurance products.

You will be engaging with customers and stakeholders, as well as providing technical support and advice to claims and underwriting areas. The role involves undertaking timely and accurate responses to complaints and disputes, providing fair and reasonable outcomes for customers.

Key Responsibilities include:

  • Investigating and resolving customer complaints in a prompt and professional manner
  • Identifying systemic causes of customer dissatisfaction and contributing to the development of solutions
  • Managing relationships with internal and external stakeholders
  • Ensuring adherence to organisational obligations under law and the General Insurance Code of Practice when managing complaints and disputes
  • Providing recommendations on process, product, and service improvements to minimise recurrence or mitigation of issues

About You

We are seeking a confident individual with experience in dispute resolution and a strong background in general insurance or law.

Key Requirements include:

  • A solid understanding of risk compliance and policy
  • Ability to influence and negotiate with internal and external stakeholders
  • Solution-focused mindset with excellent problem-solving and relationship-building skills

About QBE

QBE is asking the right questions to enable a more resilient future, helping those around us build strength and adapt to change to their advantage.

We are an international insurer building momentum towards realising our vision of becoming a consistent and innovative risk partner.

This role offers an exciting opportunity to contribute to this vision, working collaboratively with our team to deliver exceptional results.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

This is a challenging and rewarding role that requires a high level of professionalism, expertise, and commitment. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply.

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