Dispute Resolution Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000
Conflict Resolution Specialist

This role requires the ability to manage and resolve complex complaints and disputes on behalf of our customers, delivering positive customer outcomes.


  • Deliver high-quality specialist services to achieve effective customer resolutions
  • Utilize expert knowledge to provide accurate, timely, empathetic, and efficient end-to-end resolution of complex customer complaints and disputes within set timeframes
  • Lead, guide, and support teams and other internal stakeholders to achieve successful customer outcomes

Key Requirements:
7+ years post-admission experience
Proven conflict resolution and negotiation skills, with a deep understanding of policies and applicable laws
Passionate about providing quality service and outcomes to customers with a focus on empathy

About Our Organisation:
We strive to make a positive impact on the lives of individuals in NSW, building confidence and trust so our communities can thrive. We simplify complex issues to deliver better results for those we serve.

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