Guest Services Officer
2 weeks ago
About the Role
This is a casual Guest Services Officer position, located at Reflections Holidays, working in both Ballina and Shaw's Bay Parks.
The purpose of the role is to carry out guest services duties within the park, provide excellent customer service experience every time, and represent Reflections Holidays in a positive manner.
Key Responsibilities
- Provide exceptional customer service including liaising with guests face to face; via telephone and internet for bookings, enquiries, and complaints.
- Have RMS, Newbook or similar reservations system experience.
- Undertake general office duties, banking, and cleaning of office/kiosk.
- Prepare correspondence, record keeping of all mail and carry out filing in accordance with procedures.
- Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
- Receiving and dispensing of monies via computerised point of sale register.
- Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.
- Assist and direct visitors within the park and as they enter the park.
- Assist Guest Services Supervisor in social media administration at park level as required.
About You
The successful candidate will have experience in:
- Delivering excellent customer service.
- Administration or front office reception.
- Using a booking/reservations system.
We are looking for someone who can:
- Manage time to meet priorities.
- Learn quickly, use initiative, and adapt to changing work environments.
- Solve problems with accuracy and efficiency to meet guest needs.
- Demonstrate a high level of accuracy and attention to detail.
- Communicate with all levels of guests to an excellent standard.
What We Offer
As a Guest Services Officer at Reflections Holidays, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests.
We offer a range of benefits, including:
- A competitive hourly rate.
- The opportunity to work in a unique and beautiful environment.
- Professional development opportunities.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, please select 'Apply Now' to share your resume and a one-page cover letter describing how you meet our needs.
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