Office Administrator I

2 weeks ago

East Ballina, New South Wales, Australia Bupa Full time
About Bupa Ballina

Bupa Ballina is a beautiful care home located in the scenic seaside town of Ballina on the North Coast of NSW. Our care home provides an awesome tropical landscape and consists of 123 beds, with a variety of care units. Our primary goal is to focus on the health, lifestyle, and well-being of our residents.

Benefits of Working at Bupa
  • Free select health insurance products for you and your immediate family up to $5,500*
  • VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
  • Supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Internal transfers across our care homes
  • Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners
About the Role

As the Office Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

Key Responsibilities
  • Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
  • Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
  • Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.
Requirements
  • Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.
  • Intermediate to advanced skills across the MS Office Suite
  • Previous experience gained in a similar admin/customer service role
  • Highly developed organisation and time management skills – prioritisation and self-direction is key in this role
Equal Opportunities

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

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