Customer Service Representative
4 weeks ago
About the Role
This is a casual Guest Services Officer position at Reflections Holidays, working in both Ballina and Shaw's Bay Parks.
The purpose of the role is to provide exceptional customer service, represent the company in a positive manner, and carry out guest services duties within the park.
Key Responsibilities
- Provide excellent customer service, including liaising with guests face-to-face, via telephone, and internet for bookings, enquiries, and complaints.
- Have experience with RMS, Newbook, or similar reservations systems.
- Undertake general office duties, banking, and cleaning of office/kiosk.
- Prepare correspondence, record keeping of all mail, and carry out filing in accordance with procedures.
- Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
- Receiving and dispensing of monies via computerised point of sale register.
- Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.
- Direct visitors within the park and as they enter the park.
- Assist Guest Services Supervisor in social media administration at park level as required.
About You
The successful candidate will have experience in delivering excellent customer service, administration, or front office reception, and using a booking/reservations system.
They will be able to manage time to meet priorities, learn quickly, use initiative, and adapt to changing work environments.
They will also be able to solve problems with accuracy and efficiency to meet guest needs, demonstrate a high level of accuracy and attention to detail, and communicate with all levels of guests to an excellent standard.
What We're Looking For
We're looking for someone with a positive attitude, willingness to learn, great teamwork and communication skills, and flexible availability to work including weekend, peak holiday seasons, and public holiday work.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
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