Guest Services Officer
3 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Officer to join our team at Reflections Holidays. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.
Key Responsibilities- Provide exceptional customer service to guests, including face-to-face interactions, phone calls, and online inquiries.
- Manage reservations and bookings using our RMS system.
- Perform general office duties, including banking, cleaning, and filing.
- Prepare correspondence and maintain accurate records.
- Assist with the opening and closing of the office and kiosk.
- Process transactions and handle cash and credit card payments.
- Assist with stock takes and invoicing for the kiosk and store.
- Direct visitors within the park and provide information about our facilities and services.
We are looking for someone with excellent communication and interpersonal skills, who is able to work in a fast-paced environment and provide exceptional customer service. If you have experience in administration, front office reception, or a similar role, we would love to hear from you.
As a Guest Services Officer, you will be required to work a variety of shifts, including weekends and public holidays. You will also be expected to learn quickly, use initiative, and adapt to changing work environments.
What We OfferWe offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic and supportive team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.
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Guest Services Representative
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East Ballina, New South Wales, Australia Reflections Holiday Parks Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Services Officer to join our team at Reflections Holidays. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key Responsibilities:Provide exceptional customer service to...
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Guest Services Officer
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East Ballina, New South Wales, Australia Reflections Holiday Parks Full timeAbout the RoleThis is a casual Guest Services Officer position, located at Reflections Holidays, working in both Ballina and Shaw's Bay Parks.The purpose of the role is to carry out guest services duties within the park, provide excellent customer service experience every time, and represent Reflections Holidays in a positive manner.Key...
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Guest Services Representative
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East Ballina, New South Wales, Australia Reflections Holiday Parks Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Guest Services Officer to join our team at Reflections Holidays. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide exceptional customer service to guests,...
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East Ballina, New South Wales, Australia Reflections Holiday Parks Full timeAbout the RoleThis is a casual Guest Services Officer position, located at Reflections Holidays, working in both Ballina and Shaw's Bay Parks.The purpose of the role is to carry out guest services duties within the park, provide excellent customer service experience every time, and represent Reflections Holidays in a positive manner.Key...
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