Front Office Professional

4 weeks ago


Surfers Paradise, Queensland, Australia AccorHotel Full time
Job Title: Guest Experience All Rounder

Job Description:

We are seeking a highly motivated and experienced individual to join our team as a Guest Experience All Rounder.

Key Responsibilities:

Always lend a helping hand with a smile to ensure our guests feel welcome as soon as they arrive.
Multitask and assist as a porter, on reception or in reservations as required.
Provide quality service to guests by responding to their requests promptly, efficiently and courteously during their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
Handle all calls promptly and professionally, greeting all callers according to Novotel Surfers Paradise policy.

Qualifications:

Strong communication skills.
Passion for customer service.
Excellent grooming and presentation standards.
Strong team player with a \"can-do\" attitude.
Ability to maintain composure under pressure and prioritize tasks accordingly.
Previous experience in a 200+ room Hotel. 6mths + experience in front office reception.
Opera cloud experience is looked highly upon.
Must have current Australian work rights.

What We Can Offer:

Social events.
Accor discounts on accommodation worldwide.
Discounted meals and beverages.
Reward programs.
Refer a friend incentives.
Discounted onsite parking.
Opportunities to develop your skills and career.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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