Guest Experience Team Leader
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for leading by example and providing operational support to ensure a warm and personalized hospitality experience for our guests.
Key Responsibilities
- Assist the Front Office Leadership team in the smooth and efficient operation of the Front Office
- Proactively handle guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Uphold a positive, can-do attitude in the face of guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service while maximizing occupancy levels and up-selling the hotel's facilities and rooms
About You
We are looking for a driven problem solver with a creative approach to delivering the ultimate guest experience. You will have previous experience using OPERA Cloud, checking in and out guests in a 200+ hotel, and a proven ability to multi-task, work well under pressure, and think on your feet to resolve issues and guest complaints. Strong Microsoft Office skills and clear communication are essential, as is a positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including weekends and public holidays.
What We Offer
- Uniform provided
- Paid birthday leave after six months
- Free staff meals during shift
- Generous ACCOR perks including discounted accommodation and restaurant's
- A collaborative, vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
- A reward and recognition program
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