Front Office Professional

4 weeks ago


Surfers Paradise, Queensland, Australia AccorHotel Full time

We are seeking a highly motivated and experienced Front Office professional to join our team at AccorHotel. As a Guest Experience Ambassador, you will be responsible for creating unforgettable guest experiences, providing quality service, and maintaining control of guest and hotel accounts.

Key Responsibilities:

  • Provide exceptional customer service by responding to guest requests promptly and efficiently.
  • Maintain accurate and up-to-date records of guest and hotel accounts.
  • Ensure strict security procedures are followed for credit and cash transactions, accounting procedures, and guest confidentiality.
  • Handle all calls professionally and greet callers according to AccorHotel policy.

Requirements:

  • Strong communication and interpersonal skills.
  • Previous experience in a 200+ room hotel, with 6 months+ experience in front office reception.
  • Opera Cloud experience is highly valued.
  • Must have current Australian work rights.

What We Offer:

  • Social events and team-building activities.
  • Accor discounts on accommodation worldwide.
  • Discounted meals and beverages.
  • Reward programs and refer-a-friend incentives.
  • Opportunities to develop your skills and career.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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