Front Office Professional
4 weeks ago
We are seeking a highly motivated and experienced Front Office professional to join our team at AccorHotel. As a Guest Experience Ambassador, you will be responsible for creating unforgettable guest experiences, providing quality service, and maintaining control of guest and hotel accounts.
Key Responsibilities:
- Provide exceptional customer service by responding to guest requests promptly and efficiently.
- Maintain accurate and up-to-date records of guest and hotel accounts.
- Ensure strict security procedures are followed for credit and cash transactions, accounting procedures, and guest confidentiality.
- Handle all calls professionally and greet callers according to AccorHotel policy.
Requirements:
- Strong communication and interpersonal skills.
- Previous experience in a 200+ room hotel, with 6 months+ experience in front office reception.
- Opera Cloud experience is highly valued.
- Must have current Australian work rights.
What We Offer:
- Social events and team-building activities.
- Accor discounts on accommodation worldwide.
- Discounted meals and beverages.
- Reward programs and refer-a-friend incentives.
- Opportunities to develop your skills and career.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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