Guest Experience Team Leader
3 weeks ago
We are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the Front Office team to deliver exceptional guest service.
Key Responsibilities:
- Assist the Front Office Leadership team in the smooth and efficient operation of the Front Office
- Proactively handle guest complaints and requests professionally and efficiently
- Train and direct the team to provide exceptional guest service at all times
- Uphold a positive, can-do attitude in the face of guest and workplace challenges
- Provide a structured and consistent onboarding and training experience for Front Office team members
- Ensure the Front Office team provides prompt and efficient service while maximizing occupancy levels and up-selling the hotel's facilities and rooms
Requirements:
- Previous experience in a leadership role, preferably in the hospitality industry
- Strong problem-solving skills and a creative approach to delivering exceptional guest experiences
- Ability to multi-task, work well under pressure, and think on your feet to resolve issues and guest complaints
- Proven strong Microsoft Office skills and clear communication
- Commitment to driving loyalty and memorable guest experiences
- Positive, enthusiastic attitude and ability to work a flexible rotating 7-day roster, including weekends and public holidays
What We Offer:
- Uniform provided
- Paid birthday leave after six months
- Free staff meals during shift
- Generous ACCOR perks, including discounted accommodation and restaurant benefits
- Collaborative, vibrant culture
- Professional development opportunities
- ACCOR Career Milestone celebrations
- Reward and recognition program
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Guest Experience Team Leader
1 month ago
Surfers Paradise, Queensland, Australia Accor Full timeAbout the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the Front Office team to deliver exceptional guest service.Key ResponsibilitiesAssist the Front...
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Surfers Paradise, Queensland, Australia Accor Full timeAbout the RoleWe are seeking a highly motivated and experienced Guest Experience Team Leader to join our Front Office team at Novotel Surfers Paradise. As a key member of our leadership team, you will be responsible for providing operational support and inspiring the Front Office team to deliver exceptional guest service.Key ResponsibilitiesAssist the Front...
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