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Customer Service Resolution Specialist
2 months ago
We are seeking a highly skilled Customer Service Resolution Specialist to join our team at people2people. As a key member of our Customer Service department, you will be responsible for managing high-risk and escalated customer complaints, working closely with internal departments to resolve issues, and proposing improvement plans to prevent future escalations.
Key Responsibilities:
- End-to-end case management of high-risk customer complaints
- Liaising with internal departments for resolution assistance
- Investigation and analysis of high-risk cases to identify root causes
- Proposing and developing improvement plans to prevent future escalations
- Decision-making for customer resolution based on company policy
About You:
- Minimum of 2 years in a customer service position
- Call centre experience required
- Proficiency in MS Office applications
- Customer-focused with an empathetic approach
- Organized, able to prioritize tasks, and take initiative
- Quick learner and adaptable to change
- Attention to detail essential
What's in it for you?
- Generous discounts on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
About people2people:
- Operating for over 19 years in Australia, New Zealand, and the United Kingdom
- Award-winning recruitment group and HR solutions provider
- 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care, and 2023 Excellence in Client Service RCSA Award winners
- Committed to being an inclusive workforce and welcoming employees, clients, and candidates to showcase their authentic selves
