Customer Service Representative

1 month ago


Homebush, Victoria, Australia Greencross Vets Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.

Key Responsibilities
  • Handle high volumes of inbound calls and respond to client inquiries in a professional and courteous manner
  • Liaise with referring veterinarians and clients to ensure seamless communication and care
  • Welcoming clients and their pets to the hospital and providing a warm and welcoming environment
  • Booking and managing appointments, including data entry and requesting documents from referring veterinarians and clients
  • Invoicing and taking payments, including cash and EFTPOS transactions
  • Processing payments on Vetpay and Medipay finance platforms
  • Managing email enquiries and responding to client queries in a timely and efficient manner
Requirements
  • A minimum of 2 years' experience in a customer service or reception role
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Well-developed computer skills, including data entry and experience with RxWorks is highly desirable
  • Ability to work effectively in a team environment and provide exceptional customer service
  • Availability to work a variety of shifts, including days, afternoons, and overnights, Monday to Sunday
What We Offer
  • A competitive salary and benefits package
  • Advanced roster to support a work-life balance
  • Job security and opportunities for career growth and development
  • Discounts to Hills Products for your pet
  • Free on-site parking and close proximity to public transport
  • Leave entitlements, including annual leave, personal/sick leave, and carers leave
  • Continuous education program and opportunities for professional development
  • Free annual influenza vaccination and access to confidential Employee Assistance Program LifeWorks 24/7
  • Petbarn discounts


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