Customer Service Representative
1 month ago
We are seeking a highly skilled and experienced Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.
Key Responsibilities- Handle high volumes of inbound calls and respond to client inquiries in a professional and courteous manner
- Liaise with referring veterinarians and clients to ensure seamless communication and care
- Welcoming clients and their pets to the hospital and providing a warm and welcoming environment
- Booking and managing appointments, including data entry and requesting documents from referring veterinarians and clients
- Invoicing and taking payments, including cash and EFTPOS transactions
- Processing payments on Vetpay and Medipay finance platforms
- Managing email enquiries and responding to client queries in a timely and efficient manner
- A minimum of 2 years' experience in a customer service or reception role
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
- Well-developed computer skills, including data entry and experience with RxWorks is highly desirable
- Ability to work effectively in a team environment and provide exceptional customer service
- Availability to work a variety of shifts, including days, afternoons, and overnights, Monday to Sunday
- A competitive salary and benefits package
- Advanced roster to support a work-life balance
- Job security and opportunities for career growth and development
- Discounts to Hills Products for your pet
- Free on-site parking and close proximity to public transport
- Leave entitlements, including annual leave, personal/sick leave, and carers leave
- Continuous education program and opportunities for professional development
- Free annual influenza vaccination and access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts
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Customer Service Representative
3 weeks ago
Homebush, Victoria, Australia Greencross Vets Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.Key ResponsibilitiesHandle high volumes of inbound calls and respond to client inquiries in a...
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Customer Service Representative
1 month ago
Homebush, Victoria, Australia Greencross Vets Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.Key ResponsibilitiesHandle high volumes of inbound calls and respond to client inquiries in a...
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Customer Service Representative
4 weeks ago
Homebush, Victoria, Australia Greencross Vets Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Care Representative to join our team at Greencross Vets. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.Key ResponsibilitiesHandle high volumes of inbound calls and respond to client inquiries in a...
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Customer Service Ambassador
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Customer Service Associate
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