Customer Service Representative
1 week ago
About Monash Health
Monash Health is a leading healthcare provider in south-eastern Melbourne and rural Victoria, known for its commitment to patient-centered care and innovative approaches to healthcare.
About the Role
We are seeking an experienced and customer-focused Administrative Officer to join our team at Monash Children's Hospital. In this role, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive experience at our hospital.
Key Responsibilities
- Provide a warm and welcoming greeting to all visitors and patients
- Respond to incoming calls and queries in a timely and professional manner
- Manage patient admissions and updates in our Patient Administration System (iPM)
- Perform other administrative duties as required
Requirements
- Proven experience in a healthcare or customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of medical terminology and patient administration systems
- Flexibility and willingness to work a variety of shifts and hours
What We Offer
As a valued member of our team, you will have access to a range of benefits, including professional development opportunities, salary packaging, and a supportive work environment.
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