Customer Service Representative

1 week ago


Clayton South, Victoria, Australia Monash Health Full time

About Monash Health


Monash Health is a leading healthcare provider in south-eastern Melbourne and rural Victoria, known for its commitment to patient-centered care and innovative approaches to healthcare.



About the Role


We are seeking an experienced and customer-focused Administrative Officer to join our team at Monash Children's Hospital. In this role, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive experience at our hospital.



Key Responsibilities



  • Provide a warm and welcoming greeting to all visitors and patients
  • Respond to incoming calls and queries in a timely and professional manner
  • Manage patient admissions and updates in our Patient Administration System (iPM)
  • Perform other administrative duties as required


Requirements



  • Proven experience in a healthcare or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of medical terminology and patient administration systems
  • Flexibility and willingness to work a variety of shifts and hours


What We Offer


As a valued member of our team, you will have access to a range of benefits, including professional development opportunities, salary packaging, and a supportive work environment.



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