Customer Service Representative
2 weeks ago
WOW Recruitment is seeking a highly organized and proactive Sales Administrator to support our client's sales team and dealer network.
The successful candidate will play a key role in ensuring customer satisfaction by efficiently managing sales processes, handling inquiries, and providing administrative backup for warranty functions.
Key Responsibilities:- Manage and respond to incoming sales and warranty calls, emails, and faxes in a courteous and efficient manner
- Manage customer orders using Oracle, raising and tracking credit requests as required.
- Prepare and provide quotations for customers on request.
- Assist with stock-level management in collaboration with sales managers
- Coordinate deliveries for dealers and other customers.
- Maintain an up-to-date and accurate customer database and assist in updating product catalogues and promotional materials.
- Provide backup support to sales and warranty administrators during peak periods or absences.
- Assist with general office operations as needed.
- 2+ years in a similar phone-based customer service/sales administration role.
- Must have strong administrative skills with excellent attention to detail.
- Proficiency in MS Office (Word, Excel, Outlook).
- Experience with Oracle software is an advantage.
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment
- Professional demeanor and a customer-focused approach
- Competitive salary
- Gain experience in a dynamic and fast-paced office environment
- Work closely with a supportive team in a customer-focused role
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