Customer Service Representative

2 weeks ago

Clayton South, Victoria, Australia WOW Recruitment Full time
Job Title: Customer Service Representative

WOW Recruitment is seeking a highly organized and proactive Sales Administrator to support our client's sales team and dealer network.

The successful candidate will play a key role in ensuring customer satisfaction by efficiently managing sales processes, handling inquiries, and providing administrative backup for warranty functions.

Key Responsibilities:
  • Manage and respond to incoming sales and warranty calls, emails, and faxes in a courteous and efficient manner
  • Manage customer orders using Oracle, raising and tracking credit requests as required.
  • Prepare and provide quotations for customers on request.
  • Assist with stock-level management in collaboration with sales managers
  • Coordinate deliveries for dealers and other customers.
  • Maintain an up-to-date and accurate customer database and assist in updating product catalogues and promotional materials.
  • Provide backup support to sales and warranty administrators during peak periods or absences.
  • Assist with general office operations as needed.
Requirements:
  • 2+ years in a similar phone-based customer service/sales administration role.
  • Must have strong administrative skills with excellent attention to detail.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Experience with Oracle software is an advantage.
  • Excellent written and verbal communication skills.
  • Ability to multitask and prioritize in a fast-paced environment
  • Professional demeanor and a customer-focused approach
Perks and Benefits:
  • Competitive salary
  • Gain experience in a dynamic and fast-paced office environment
  • Work closely with a supportive team in a customer-focused role

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