Relationship Manager
1 week ago
At ANZ, we're committed to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleThis is an exciting opportunity to join our team as a Relationship Manager, where you'll be responsible for managing and building strong relationships with a portfolio of Specialist Industries customers. Your primary goal will be to drive portfolio growth through customer acquisition, cross-selling, and referrals.
Key Responsibilities- Act in the best interest of the customer and apply a customer-centric approach
- Develop and maintain a detailed understanding of customer business and financial needs
- Provide customers with appropriate solutions
- Collaborate with Product Partners and other internal stakeholders to design, structure, and execute deals
- Build and maintain strong external networks with a focus on COI and origination
- Structure deals in conjunction with relevant product and specialist teams
- Manage a portfolio of Specialist customers
- Coach and grow an Assistant Manager direct report
- Industry experience: Current and ongoing understanding of industry trends, including drivers, market factors, customer success indicators, supplier norms, credit approval drivers, and strategy application
- Relationship management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes
- Business development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships, and opportunities to drive commercial value
- Portfolio management: Selecting, prioritising, and managing a portfolio of work and/or customers in line with strategic objectives and capacity to deliver
- Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services
- Credit assessment and management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options
- Coaching: Helping people move from where they are to where they want to be through effective coaching techniques and strategies
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
We're committed to building a workplace that reflects the diversity of the communities we serve. If you're passionate about making a difference and want to be part of a dynamic team, we'd love to hear from you.
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