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Relationship Manager

2 months ago


Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time
Job Title: Relationship Manager

At McMillan Shakespeare Limited, we are seeking a skilled Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring exceptional customer service.

Key Responsibilities:
  • Develop and implement account strategies to drive business growth and retention
  • Manage client relationships, identifying opportunities for upselling and cross-selling
  • Collaborate with internal stakeholders to deliver exceptional customer service and support
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions
  • Develop and maintain accurate client contact details and data in our CRM system
  • Plan and execute sales and marketing plans to achieve business objectives
  • Act as an advocate for our clients, communicating their needs and feedback to ensure optimal service delivery
  • Review and present KPI reporting at regular client review meetings
Requirements:
  • Proven experience in account management, relationship management, or project management
  • Strong track record of achieving targets and high levels of customer engagement
  • Knowledge and experience of CRM systems essential
  • Experience in contributing to the development of sales strategies and plans
  • Tertiary qualifications in sales, marketing, commerce, or other business-related discipline desirable but not essential
What We Offer:
  • A strong people-first culture
  • Flexible/hybrid working to enhance your work/life balance
  • Novated lease benefits and discounts
  • 12 weeks paid parental leave and access to our Parents Portal
  • Exempt Employee Share Plan
  • Paid income protection insurance under MMSG default Super plan
  • Access to a broad range of learning and development programs
  • Career break and volunteering leave
  • Access to Employee Assistance Program and annual flu vaccination
  • Lifestyle Rewards program

We are an employer who values diversity, equity, and inclusion, and we encourage applications from individuals from all backgrounds, including those caring for and living with disability. Please note that all successful candidates will be required to undergo background checks.