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Application Technical Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $140,000

We are looking for a professional who will be responsible for providing technical support and maintenance to our systems. As an Application Support Analyst, you will work closely with internal stakeholders to identify and resolve technical issues in a timely and effective manner.

This is a key role within the IT department, requiring strong technical skills and excellent communication abilities. If you have a passion for technology and enjoy working in a dynamic environment, we would love to hear from you.

Key Responsibilities
  • Maintain and support existing environments (software, network configurations, computer systems, services, databases)
  • Record all calls and emails into a tracking system for reporting purposes
  • Maintain an excellent customer satisfaction standard
  • Train and share knowledge with others
  • Triage errors and conduct code level troubleshooting
  • Manage and track daily production problems and issues; ensure effective and timely resolution
  • Adhere to and assist in documenting and reviewing standing operating procedures
  • Identify and prioritise issues and recommend technical solutions, coordinating with internal stakeholders
  • Maintain relationships through effective issue resolution within timeframes and proactive communication
Requirements
  • Technical competence in current market computing technologies
  • Strong customer service focus and communication skills
  • Analytical approach to solving technical problems
  • Ability to communicate issues and resolutions clearly
  • Time management and prioritisation skills to manage multiple requests
  • Technical competency with Windows and Microsoft products
Working Environment

This role will be based in a 24/7 environment, where you will work collaboratively with other team members to deliver high-quality results. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.

About Us

We are a leading provider of software solutions, dedicated to delivering exceptional value to our customers. Our team is passionate about innovation and committed to excellence in everything we do.