Technical Application Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeApplication Full time $90,000 - $110,000
Applications Support Role

We are seeking an Applications Support professional to join our team at our newly renovated offices. This is a permanent full-time role offering a hybrid work model.

Key responsibilities include:

  • Monitoring and responding to open tickets submitted through an incident management system.
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate sections.
  • Prioritizing and handling service requests and incidents.
  • Progressing issues and providing relevant information for troubleshooting or clarification.
  • Identifying opportunities for process improvement and contributing to departmental initiatives.
  • Working collaboratively with other IT Teams on change requests, managing issues, and establishing priorities.

Our ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and the ability to work in a dynamic environment.

Required Skills and Qualifications
  • A Bachelor's degree in IT/Computing or a related technical or business area.
  • Experience in working with ServiceNow, Esker, Appian is an advantage but not essential.
  • Production Support, implementation, and system management experience.
  • Strong Presentation and training skills.
  • Strong verbal and written communication skills - ability to communicate with all levels of the organisation.
  • Organisation and people skills with the ability to set priorities, problem solve, multitask, and work in a dynamic, rapidly changing environment.
Benefits
  • Lifestyle: We offer a hybrid work model to support flexibility.
  • Personal Development: Access to LinkedIn Learning and professional development programs.
  • Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
  • Discounts & Perks: Generous discounts on company products, laptop provided, novated leasing options.
  • Social: Recognition programs and social events to celebrate our team's achievements.
Others

This is a permanent full-time role offering a hybrid work model. The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and the ability to work in a dynamic environment.



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