Application Specialist

7 days ago

Melbourne, Victoria, Australia beBeeSolution Full time $90,000 - $120,000
Technical Support Specialist Role

We're seeking a talented Technical Support Specialist to join our team in Melbourne. This is a permanent opportunity with a hybrid working arrangement, offering great flexibility.

This role is perfect for someone who is passionate about making a difference and has the skills and qualities we're looking for.

We're committed to transforming the lives of people with disabilities in marginalised communities, and this role plays a critical part in that mission.

Key Responsibilities:
  • Maintenance of the CRM system, including supporting CRM helpdesk, system roles, upgrades, and accessibility.
  • Engage with external vendors and key internal stakeholders to understand needs and solve problems.
  • Provide technical support and manage resolution of business incidents and requests.
  • Deliver ongoing training sessions, including development opportunities for colleagues.
  • Create and publish training material on the intranet.
  • Identify opportunities to improve business and technical processes.
  • Contribute to strategic direction and projects.
Requirements:
  • Solution-focused with a commitment to maintaining and upgrading skills.
  • Ability to engage with various stakeholders and influence outcomes.

As a Technical Support Specialist at our organisation, you'll have the opportunity to work with a purpose-driven team and make a real difference in the lives of others.

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