High-Performing Claims Expert
2 weeks ago
At Randstad, a global leader in the insurance industry, we are seeking a seasoned Technical Capability Manager to drive improvement in claims handling and productivity.
The ideal candidate will possess extensive experience in motor claims settlements and recoveries, with a strong technical understanding of claims management.
We estimate the salary for this position to be around $120,000 - $150,000 per annum, depending on location and qualifications.
Job DescriptionThis is an exciting opportunity to lead the development of a high-performing team in the Motor Claims Recoveries & Settlements division. As the Technical Capability Manager, you will play a key role in shaping the skills and capabilities required to drive improved claims outcomes and business performance.
Key Responsibilities:
- Develop and implement strategies to enhance technical capabilities in the Motor Claims Recoveries & Settlements team.
- Design and deliver tailored training, coaching, and mentoring programs to upskill the team, ensuring high-quality claims management and improved productivity.
- Promote a culture of continuous learning and development, ensuring the team is equipped to meet strategic business goals.
- Collaborate with senior leadership to align development initiatives with business objectives, improving operational efficiency and performance.
- Monitor and evaluate the effectiveness of capability programs to ensure measurable improvements in claims handling, productivity, and employee satisfaction.
To be successful in this role, you will require:
- Motor Claims & Recoveries Expertise: Extensive experience in motor claims settlements and recoveries with a strong technical understanding of claims management.
- Operational Leadership: Proven ability to lead and manage teams in an insurance environment, focusing on improving claims outcomes.
- Capability Development & Training: Expertise in developing and delivering training programs, with a deep knowledge of capability development principles and methodologies.
- Leadership & Problem-Solving: Strong communication, leadership, and analytical skills, with a track record of driving innovative solutions and managing complex projects.
We offer a dynamic work environment and opportunities for career growth. If you are passionate about delivering exceptional results and making a lasting impact, we encourage you to apply.
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