Technical Support Professional

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $90,000
Job Title: Technical Support Professional

The primary role of this position is to deliver exceptional post-sales services to customers via multiple communication channels, ensuring a high level of customer satisfaction and support excellence.

Main Responsibilities:
  • Diagnose and resolve complex technical issues using advanced software tools and methodologies.
  • Develop clear and concise solutions to complex problems, articulating ideas in an effective manner.
  • Evaluate and escalate customer-related issues through established processes and procedures.
  • Collaborate with cross-functional teams, including technical support specialists and R&D engineers, to achieve shared goals.
Key Requirements:
  • Degree in Computer Science, Computer Engineering, or Electronics, or equivalent qualifications.
  • Minimum 3-5 years of experience in a related technical support role.
  • Analytical and troubleshooting skills, with expertise in both hardware and software.
  • Strong communication and interpersonal skills, with the ability to multitask and work under pressure.
  • Proven experience in customer service, technical support, and project management, with a strong sense of urgency and adaptability.

This role requires a candidate who is highly motivated, results-driven, and committed to delivering exceptional results. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to think critically and creatively.

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