Technical Support Professional

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Technical Support Specialist Role Overview

This is a career opportunity for experienced technical support professionals who are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions.

The ideal candidate will have a strong background in technical support, with expertise in troubleshooting complex customer issues and providing expert guidance on Microsoft products and services.

As a Technical Support Specialist, you will be responsible for owning and resolving customer technical issues, collaborating with cross-functional teams to deliver seamless support experiences, and contributing to the development of best practices and knowledge sharing initiatives.

Key Responsibilities:
  • Owning and resolving complex customer technical issues through effective troubleshooting and problem-solving skills.
  • Collaborating with cross-functional teams to deliver high-quality support experiences that meet or exceed customer expectations.
  • Developing and maintaining knowledge of Microsoft products and services to provide expert guidance to customers.
  • Contribution to the development of best practices and knowledge sharing initiatives to improve support efficiency and effectiveness.
Requirements:
  • Bachelor's degree in Computer Science, IT, or related field AND 3+ years of technical support experience.
  • OR 5+ years of technical support experience.
  • OR equivalent experience.
  • Strong analytical and problem-solving skills with ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills with ability to work effectively with cross-functional teams.
  • Knowledge of Microsoft products and services, including Office applications.
  • Experience with troubleshooting tools and methodologies.
Benefits:
  • Opportunity to work with a dynamic team of technical experts.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.
  • Flexible working arrangements to support work-life balance.
Preferred Qualifications:
  • Office usability and performance tuning knowledge.
  • Shared Service Provider Administration.
  • Service Applications.
  • Office Client Server Integration (OCSI).
  • Troubleshooting Office Web Access.
  • SharePoint development and networking/troubleshooting experience.
  • Net Development/C++/Java development familiarity.

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