Strategic Claims Leadership Role
1 week ago
Au$104,000 - Au$124,000 per annum based on experience and qualifications.
Brisbane is a major city in Australia known for its cultural attractions, outdoor activities, and diverse community. Australian Retirement Trust offers a range of benefits to support your well-being and career growth, including flexible work arrangements, training and development opportunities, and a supportive team environment.
About the RoleThis Strategic Claims Leadership role at Australian Retirement Trust provides an exciting opportunity to lead a team of professionals in managing early release claims from notification to payment. As a key member of our Member Insurance and Claims team, you will be responsible for ensuring efficient and effective claim management, meeting service standards, and delivering high-quality outcomes for members.
- Lead and manage a team of claims specialists to achieve individual and team targets, delivering accurate and cost-effective member experiences.
- Foster strong relationships with internal stakeholders, insurers, and external third parties to facilitate claim resolution and ensure market-leading quality of service.
- Develop and implement strategies to drive continuous improvement, monitor performance metrics, and evaluate delivery of consistent positive customer experiences.
To succeed in this role, you will need:
- Demonstrated leadership and management experience, including performance management, change management, recruitment, and staff motivation.
- Strong stakeholder management capabilities, with experience negotiating complex outcomes with multiple stakeholders.
- A genuine passion for customer service and ability to inspire and lead others to deliver outstanding customer experiences.
- Advanced business acumen, including communication of complex issues, risk assessment, and recommendations for improvement.
Australian Retirement Trust is a leading retirement savings fund, serving over 2.3 million members across Australia. We are committed to helping our members make the most of their money and take charge of their finances. Our inclusive culture values diversity, respect, and collaboration, offering a supportive workplace where you can grow your career and contribute to making a difference in people's lives.
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