Delivery Operations Manager

3 weeks ago

Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

The Delivery Lead plays a vital role in the Daily Banking tribe, ensuring the successful end-to-end delivery of programs.

As a key member of the team, you will be responsible for planning and managing all aspects of IT delivery for change, including IT planning, design, release planning, testing, and deployment.

Key Responsibilities:

• Plan and manage IT delivery for change, ensuring high-quality, on-time, within-scope, and budget results.

• Manage the squad's workload, meeting KPIs and deciding on key priorities in consultation with the CJE, Domain Lead, and IT Area Lead.

• Ensure project governance and deliverables adhere to enterprise project standards.

• Conduct operational readiness reviews to ensure projects meet requirements prior to release to production.

• Collaborate with cross-functional teams, including Shared Technology Services and Security, Risk & Compliance, and Architecture, to ensure alignment with organizational objectives and risk management frameworks.

• Communicate effectively with stakeholders at all levels, providing updates to the Platform Owner and senior management.

Requirements:

• Minimum 5 years' experience in a delivery role, ideally in the Financial Services Industry (preferably Retail Banking).

• Strong analytical skills, with understanding of complex back-office processes.

• Excellent communication skills, enabling successful collaboration with various support functions, stakeholders, and international vendors.

• Experience with Agile delivery and DevOps as a way of working.

• Demonstrated experience in managing timely delivery of complex projects with teams spread across geographical locations.

What We Offer:

• Access to over 16,000 professional and personal development courses.

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activities.

At ING, we value diversity and innovation, and we encourage you to bring your unique perspective to our team.

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