Customer Service Delivery Professional

1 week ago

Manly West, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

Job Overview:

We are seeking a dedicated and driven professional to join our team as a Customer Service Representative. As a key player in delivering exceptional customer experiences, you will be responsible for ensuring that all inquiries and concerns are addressed promptly and accurately.

Main Responsibilities:

  • Serve as the primary point of contact for customers, providing timely and effective resolutions to their issues
  • Assist customers with placing orders, offering product recommendations, and resolving any issues that may arise during the ordering process
  • Maintain detailed and accurate customer records, including order history, preferences, and interactions
  • Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
  • Stay up-to-date with product offerings, promotions, and policies to provide accurate information to customers
  • Identify opportunities for process improvements and provide feedback to help streamline customer service operations

Required Skills and Qualifications:

  • Previous experience in a customer-facing role, preferably in the consumer goods industry
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
  • Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Detail-oriented with a high level of accuracy in data entry and record-keeping
  • Proficient in using customer service software, CRM systems, and other relevant technology tools
  • Strong organizational skills and the ability to work independently with minimal supervision

About This Opportunity:

This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to delivering exceptional customer experiences. If you have a passion for delivering outstanding service and are looking for a challenging and rewarding role, we encourage you to apply.

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