Customer Service Agent

4 weeks ago

Manly West, Queensland, Australia Naked Wines Full time

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Overview

Naked Wines, a global company in the consumer goods industry, is seeking a passionate and driven individual to join their team as a Customer Service Representative. Naked Wines is dedicated to connecting its Angels with world-class wines made by talented winemakers, and is changing the world, one glass at a time. The company is looking for someone who shares their ambition to make a difference.

This is a temporary Customer Service Agent role to support the business during the Christmas period (Oct 2025 – Jan 2026) with the possibility of becoming permanent.

Base pay range

A$55,000.00/yr - A$55,000.00/yr

Responsibilities
  • Serve as the primary point of contact for Naked Wines' customers, ensuring inquiries and concerns are addressed promptly and accurately
  • Assist customers with placing orders, provide product recommendations, and resolve issues during the ordering process
  • Actively listen to customer feedback and provide appropriate solutions with a positive and empathetic attitude
  • Maintain detailed and accurate customer records, including order history, preferences, and interactions
  • Collaborate with internal teams to resolve complex customer issues and ensure a seamless experience
  • Stay up-to-date with product offerings, promotions, and policies to provide accurate information
  • Identify opportunities for process improvements and provide feedback to help streamline operations
Requirements
  • Previous experience in a customer service role, preferably in the consumer goods industry
  • Excellent verbal and written communication skills, with the ability to convey information clearly
  • Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
  • Ability to multitask and prioritise effectively in a fast-paced environment
  • Detail-oriented with a high level of accuracy in data entry and record-keeping
  • Proficient in using customer service software, CRM systems, and other relevant technology tools
  • Strong organizational skills and the ability to work independently with minimal supervision
  • Passion for wine and a desire to learn about Naked Wines' unique business model and products
Benefits
  • Competitive Salary
  • Attractive Performance-based bonus plan
  • Holiday allowance
  • Personal Pathway Allowance - funds for training, learning and development

We embrace diversity and celebrate the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.

Ready to uncork new possibilities? Join us on this exciting growth journey

Seniority level
  • Associate
Employment type
  • Temporary
Job function
  • Customer Service
Industries
  • IT Services and IT Consulting

Referrals increase your chances of interviewing at Naked Wines by 2x

Location and related postings may appear from time to time in listings.


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