Business Process Improvement Specialist

5 days ago


Canberra, ACT, Australia Leidos Full time

Leidos is seeking a highly skilled Business Process Improvement Specialist to support our multi-year program for the Australian Defence Force.

About the Role

The successful candidate will be responsible for managing relationships with customers, mapping out their processes, and identifying areas for improvement. This role requires strong analytical skills, excellent communication and presentation abilities, and a passion for process improvement.

Key Responsibilities:

  • Define and document user problems, needs, and/or enhancement opportunities.
  • Capture and model current and planned business processes.
  • Conduct user liaison for ICT activities including software development.
  • Coordinate and manage engagements with relevant stakeholders, including support teams, end users, and other involved in business analyst activities.
  • Provide feedback on areas for improvement within existing business processes, and support Organisational Change Management.
  • Contribute to, improve, and enable delivery and escalation processes.
  • Support Change Management activities and the transition of solutions into production and operational use.
  • Develop plans, procedures, work instructions, manuals, and other technical documentation for use by target staff.

About You

We are looking for someone with previous military knowledge or ADF working experience, who has expert knowledge of advanced technical principles, theories, and concepts. Experience with MS Visio, Nintex, Holocentric, and SharePoint is desirable. The ideal candidate will have strong presentation, engagement, and communication skills, as well as self-motivation and collaboration skills.

Benefits and Rewards

  • $120,000 - $150,000 per annum (depending on experience)
  • A supportive and inclusive work environment
  • Opportunities for professional development and growth
  • A range of benefits, including Switch Days, Life Days, and Professional Development Support

Requirements and Qualifications

  • Australian citizenship
  • NV2 or higher Security Clearance
  • Previous military knowledge or ADF working experience
  • Expert knowledge of advanced technical principles, theories, and concepts
  • Organisational Change Management experience
  • Business Process Mapping experience and understanding
  • Strong presentation, engagement, and communication skills
  • Self-motivated and driven to achieve deliverables and positive outcomes

Additional Information

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can place limitations on persons who hold dual nationality, permanent residency, or are former nationals of certain countries as per ITAR 126.1.



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