Experienced Customer Experience Manager Wanted

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000

About us.
We're a global company with a diverse portfolio spanning distribution, fulfilment, retail and financial services. Our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.

What's the opportunity?
A key role has arisen in our team, responsible for managing leads from multiple sources focused on making appointments to acquire inventory of pre-owned vehicles for our branded retail and business networks.

Duties and Responsibilities:

  • Contacting customers via our CRM management forms
  • Booking appointments with potential customers for a vehicle appraisal with the buying team
  • Ensuring the payment process occurs upon completion of the vehicle purchase
  • Outbound customer follow up calls
  • Relationship management with customers and sales teams
  • Identifying sales opportunities from customers selling vehicles to our business
  • Ensuring effective diary management for the buying team and sales teams
  • Coordinating appraisal and inspection appointments for all dealerships
  • Coordinating the pickup of vehicles from customers

Requirements:

  • Previous experience in a customer service role or call centre role
  • Ability to manage relationships both with internal and external customers
  • Ability to work both autonomously and as part of an expanding team
  • Ability to work in a fast-paced environment
  • Superior communication skills with the ability to deliver an exceptional customer experience
  • Ability to prioritise tasks
  • Excellent time management skills

Why join us?

  • Global career opportunities and progression as a member of a global company
  • Additional days off - extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave
  • Corporate Health Plan through Bupa which includes discounts on pet/car/home and contents insurance, and complimentary access to the Bupa Life Skills Program
  • Comprehensive on-the-job coaching and development reporting into an experienced and supportive HR Director
  • Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination and an employee wellbeing program

We believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. We're committed to creating an inclusive and diverse workplace where everyone feels they can belong, be themselves and succeed.

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