Experienced Customer Experience Manager Wanted

1 week ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $100,000 - $120,000
Job Opportunity

We are seeking a leader to join our team and contribute to creating meaningful moments for customers.

This is a chance to be part of a dynamic team dedicated to delivering exceptional customer service every day.

You will lead and inspire teams, ensuring each customer interaction leaves a lasting, positive impression.

About the Role

This full-time, permanent position requires leading and developing teams, managing operations, and driving customer service excellence.

Key Responsibilities

  • Team Leadership: Coach and mentor teams to deliver outstanding experiences and drive improvements in customer satisfaction.
  • Culture Development: Foster an environment where customers are at the heart of everything we do, launching new initiatives and building partnerships with stakeholders and the community.
  • Performance Management: Oversee recruitment, onboarding, team performance, succession planning, and ongoing development.
  • Operational Efficiency: Manage rostering, forecasts, and budgets to keep operations running smoothly.
  • Customer Insights: Analyse customer feedback to identify insights and opportunities for improvement.
  • Experience Enhancement: Work with internal and external partners to continually improve customer experiences.
  • Service Champion: Drive the recognition program and uphold our Service Promise.

Additional Duties

You may occasionally take on Duty Management responsibilities, including weekend shifts on a rotating roster, with a day off in lieu.

Required Skills

We are looking for a customer-centric leader with a passion for premium retail, operations management, and team development. While experience in a similar role is advantageous, what truly sets you apart is your enthusiasm for delivering exceptional customer experiences.

Key Skills Include

  • Leadership & Team Development: Ability to lead, motivate, and coach a team to deliver high-quality service.
  • Customer Relationship Management: Expertise in building strong relationships with customers and consistently exceeding their expectations.
  • Problem Solving & Decision Making: Strong ability to make proactive decisions and resolve issues quickly.
  • Operational Management: Experience managing rosters, forecasts, and reports with a commercial mindset.
  • Adaptability & Learning: Quick to learn new systems and procedures and share knowledge with your team to ensure seamless operations.

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