Luxury Hotel Guest Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeDutyManager Full time $100,000 - $150,000

The Venue 31 features elegantly appointed guest rooms, including two stylish Penthouse suites, access to a private gym and numerous bars and restaurants. Located in Sydney's CBD, it offers uniquely luxurious accommodation for discerning travellers.
Sydney Harbour, the Opera House and botanical gardens are within walking distance. Guests have the option of enjoying a specially crafted cocktail in the 1920s-style clandestine bar or a romantic fine-dining experience without leaving the building.
As Duty Manager, you will be hands-on and genuinely passionate about delivering exceptional guest service, developing the hotel offering and understanding hotel operations inside out.
In this diverse role, you will join the senior leadership team and focus on the operation of the hotel, including Front Office, Housekeeping and Concierge. You will work closely with the Operations team and General Manager on other aspects of the business, such as Human Resources, People Development and Food & Beverage management.
You will be well-organised, have excellent communication skills and be able to build strong relationships with guests and colleagues.

Key Responsibilities:

  • Dedication and passion to deliver excellent guest engagement and VIP experience
  • Team management – lead, develop and drive a positive culture within the team
  • Proven record of working toward Key Performance Indicators, rostering, wage analysis and labour control
  • Rate management and revenue forecasting
  • Relationship management with key stakeholders, including Online Travel Agencies
  • Regular usage of technologies, including Hotel Property Management Systems, Online Travel Agencies and Point of Sale systems
  • Delivery and execution of room service

Benefits:

  • Competitive salary
  • Paid parental leave and flexible return to work support
  • Amazing discounts at numerous venues
  • Career and development opportunities
  • Employee Assistance Program
  • Employee Referral Program

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