Luxury Hotel Guest Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCoordination Full time $90,000 - $120,000

Job Title: Guest Services Coordinator

About the Role:

We are seeking a skilled and organized individual to join our team as a Guest Services Coordinator. This role is pivotal in ensuring a seamless arrival and departure experience for our guests, coordinating daily operations of the bell desk, and delivering exceptional service aligned with our standards.

Key Responsibilities:

  • Coordinate daily operations of the bell desk to ensure timely and efficient service.
  • Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
  • Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Support the onboarding and ongoing training of bell desk and door staff.
  • Handle guest concerns with professionalism and escalate issues when necessary.
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas.

Requirements:

  • Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced, guest-facing environment.
  • Knowledge of Opera or other property management systems preferred.

What We Offer:

  • Competitive Salary and benefits package.
  • Excellent Training and Development opportunities.
  • Employee Discount for stays at any Four Seasons worldwide.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Complimentary Employee Meals.

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