People Support Officer APS5 Role

1 month ago


Canberra, ACT, Australia Randstad Full time
Job Summary

We are seeking an experienced People Support Officer to join our team in a full-time APS5 role. The successful candidate will provide timely and effective support to our Case Managers, managers, and employees.

About the Role

The People Support Officer will be responsible for managing inbox queries, responding to general enquiries, actioning and triaging requests, and delegating or escalating work as appropriate.

Key Responsibilities
  • Assist with inbox management under broad supervision and guidance.
  • Provide sound advice using departmental policies and procedures and relevant Commonwealth legislation.
  • Manage sensitive case matters under relevant departmental procedures and policies and relevant Commonwealth legislation.
Requirements

To be successful in this role, you will have:

  • Experience in Human Resources and/or case management.
  • Knowledge of relevant people and case management related policies, practices, and legislation.
  • Strong written and oral communication skills.
  • Excellent organisational and time management skills.
What We Offer

We offer a competitive salary package, including an estimated $64,000 - $70,000 per annum, depending on experience. You will also have opportunities for professional development and growth within our organisation.



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