Empowering Clients Through Exceptional Support

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $74,000
Customer Service Representative

We're passionate about supporting the success of our customers.

As a key member of our support team, you'll play a vital role in helping our customers overcome challenges and achieve their goals.

Our customer service team is renowned for providing exceptional quality support to our clients. We take pride in maintaining a flexible work environment that allows us to provide a higher level of support than others.

As a Customer Service Representative, you'll be responsible for delivering first-level technical and account support to our clients. You'll use your exceptional customer service skills to liaise with our clients over the phone and via email, ensuring that they receive a positive experience every time they interact with us.

  • Answer all incoming calls in a professional and efficient manner
  • Educate clients on our products and services
  • Troubleshoot any issues regarding terminals and enquiries
  • Guide our clients through activation processes
  • Resolve all complaints through effective communication skills and escalate when needed
  • Collaborate closely with internal teams to identify or create innovative solutions
  • Record detailed and accurate notes of client enquiries in a timely manner

Our ideal candidate has previous experience in Retail, Hospitality or Contact Centre, an upbeat attitude, and a passion for customer experience and providing exceptional service.

About This Role

This role offers a mix of in-office and remote working, learning and career development opportunities, paid parental leave, volunteer days, birthday leave, annual team social events, snacks, beverages, ping pong and video games, weekly team events, mental health initiatives, and novated leasing.

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