Empowering Businesses through Business Growth
5 days ago
We are seeking a skilled professional to empower businesses through customer success.
This hybrid role requires 2 days in office and 3 days working from home. As a Scaled Customer Success Manager, you will represent our company while advising eCommerce merchants on best practices to optimize their user experience.
- Be a trusted advisor and drive adoption of partner and product solutions that provide value for your merchants.
- Advise merchants on best practices to optimize their user experience, recommending apps, integrations, features, services, and partners that best align with their goals and objectives.
- Responsible for driving revenue retention, upsells, and cross-sells within the pool of Enterprise Accounts.
You will use consultative selling techniques to provide value to our merchants while recommending the appropriate solutions to take their business to the next level.
Develop a thorough understanding of both BigCommerce (i.e. products, services, and value proposition) and of the key attributes of our most successful merchants.
Lead the resolution of key issues impacting customers and lean on leadership for support and guidance.
Conduct strategic business reviews with your clients to implement plans that drive their growth and achieve shared goals.
Required Skills and Qualifications- 3+ years of experience required in managing an enterprise portfolio or direct client consulting and selling within a fast-paced environment.
- Must have strong working knowledge/background of eCommerce and marketing ecosystem.
- Excellent communication (written and verbal), persuasion, negotiation, presentation, and client relationship skills are critical.
Our ideal candidate is a natural problem-solver, champion of empowering businesses, and hungry learner. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
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